FAQ
CAN I CANCEL MY ORDER AFTER A SUBMISSION?
If you made an error or you want to cancel your order after it has been processed and shipped, unfortunately, we will not be able to cancel the order or issue a refund. We can only ship to the address entered at the time of checkout. If your address is incorrect, please email Prettysnatched@gmail.com immediately.
CAN WE REJECT BUSINESS?
We reserve the right to refuse to process and order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. To avoid delays, please be sure your name, billing and shipping address matches the card you are using. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs, you will be credited in full for the cancelled order(s) and your order will not be shipped. We do not make price adjustments. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
💳 Buy Now, Pay Later
We offer flexible payment options at checkout through Afterpay, Klarna, and Affirm. Shop now and split your total into easy installments so you can get what you love today without paying all at once.
📦 Order Processing
Please allow 1–3 business days for order processing before shipment. During high-volume periods, processing times may be slightly extended, but we always work to get your order out as quickly as possible.
🔁 Returns & Exchanges
For hygiene and safety reasons, all hair and beauty products are final sale unless there is an issue with your order. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
💇🏽 Product Use & Results
Results may vary depending on hair type and application. For best results, follow the recommended instructions provided with each product.